Question 1

How long is the free trial?

Accepted Answer

Two full days, no credit card required. Your trial clock starts only after our team approves your account — so a busy review day on our side never eats into your trial.

Question 2

How long does it take to launch my site?

Accepted Answer

Usually under 5 minutes from submitting the wizard to a live storefront, plus the manual review step from our team (under one business day). After approval, your site is online with sample content you can edit on the spot.

Question 3

Why does my account need approval before going live?

Accepted Answer

We verify every clinic before activation to keep the platform safe for patients and protect legitimate clinics from impersonation. The review usually takes under one business day; you get an email the moment your account is approved.

Question 4

What happens after my trial ends?

Accepted Answer

Your data stays safe but the public site goes offline until you upgrade. Sign in to /billing in the admin and pick a plan to bring everything back online — it takes under a minute.

Question 5

What does each plan include?

Accepted Answer

Starter (199 SAR/mo) — subdomain, full storefront + admin, online booking, AR+EN, up to 10 doctors and 30 services. Pro (399 SAR/mo) — adds custom domain, removes Powered-by branding, up to 30 doctors, advanced landing pages, priority email support. Managed (999 SAR/mo + 1,500 SAR setup) — everything in Pro plus we set it up for you, monthly content updates, dedicated WhatsApp line.

Question 6

Are prices in SAR? What about VAT?

Accepted Answer

All prices are in Saudi Riyal (SAR). 15% VAT is added at checkout per ZATCA rules and shown clearly on every invoice. Invoices are ZATCA-compliant and downloadable as PDF.

Question 7

Is there a discount for paying annually?

Accepted Answer

Yes — pay annually and get 12 months for the price of 10. The discount applies to all paid plans (Starter, Pro, Managed) and is shown automatically when you switch the toggle in /billing.

Question 8

What payment methods do you accept?

Accepted Answer

Mada, Visa, Mastercard, and Apple Pay through PayTabs. Local Saudi cards work the same as international cards. Subscriptions auto-renew using a tokenised card-on-file; you can update the card any time from /billing.

Question 9

Can I cancel any time?

Accepted Answer

Yes, with one click from /billing. Your site stays live until the end of the current billing period — no surprise shutoffs. Annual subscriptions are not refunded for unused months but you keep service through the paid period.

Question 10

Can I use my own domain?

Accepted Answer

Yes — on the Pro plan and above you can connect any custom domain (yourclinic.com, yourclinic.sa, etc.). We handle SSL certificates and renewals automatically — no DevOps work on your side.

Question 11

How do I connect my domain?

Accepted Answer

Go to /domain in the admin, enter your domain, and we give you two DNS records (a TXT verification record and a CNAME). Add them at your registrar (GoDaddy, Namecheap, Cloudflare, etc.) and click Verify. The site goes live on your domain within ~10 minutes after verification, with SSL already set up.

Question 12

Can I change colors, logo, and content?

Accepted Answer

Yes — every visual element is editable from your admin. Upload your logo, set primary and accent colors, edit doctor profiles, services, branches, hero slides, blog posts, and offers. Changes go live instantly without a deploy.

Question 13

Does the site work in Arabic?

Accepted Answer

Arabic is a first-class language, not a translation afterthought. Every page is RTL-correct, the typography uses Tajawal (the de-facto modern Saudi UI font), and the booking flow, dates, currency, and payment forms all read naturally in Arabic. Your patients toggle between AR and EN with one click.

Question 14

Can I add multiple branches?

Accepted Answer

Yes — Starter supports up to 2 branches, Pro and Managed support unlimited branches. Each branch has its own address, working hours, phone, and map pin. Patients filter doctors by branch when booking.

Question 15

Can I run promotional campaigns and landing pages?

Accepted Answer

Yes — the Landing Pages module (Pro+) lets you create campaign-specific URLs (yourclinic.com/lp/free-checkup) with custom hero, offers, and a tailored booking form. UTM tracking is automatic. You can A/B test variants, attach a Meta Pixel or TikTok Pixel, and see conversion metrics per campaign.

Question 16

How does online booking work?

Accepted Answer

Patients pick a service, doctor, branch, and time slot from your live availability. They confirm with phone OTP (free SMS replacement using email verification) and instantly receive a booking reference. The appointment lands in your admin with reminders sent automatically.

Question 17

Can patients pay online?

Accepted Answer

Yes — paid services (or partial deposits) can be collected at booking time using Mada, Visa, Mastercard, Apple Pay, and STC Pay. The money goes directly to your PayTabs/HyperPay account; we never hold patient funds.

Question 18

Can I block specific dates and prayer times?

Accepted Answer

Yes — set per-doctor or per-branch working hours, block holidays, lunch breaks, and prayer-time gaps. The booking calendar respects everything automatically. Adjust on the fly from the admin without redeploying.

Question 19

Is the platform PDPL-compliant?

Accepted Answer

Yes. Patient data is hosted in the GCC region, encrypted at rest, and we provide a Data Processing Addendum (DPA) you accept during signup. Patient consent is captured separately, audit logs track every PHI read/write, and we offer right-to-deletion and right-to-export APIs to meet PDPL Article 18.

Question 20

Where is my data hosted?

Accepted Answer

In the GCC region (AWS me-south-1, Bahrain) — the closest production-grade region available, keeping data inside the Gulf. We document this in the DPA and update the location publicly if it changes.

Question 21

Who owns the data — you or me?

Accepted Answer

You own everything: your patient list, appointments, medical records, photos, and content. We process the data on your behalf as defined in the DPA. You can export it any time as JSON+CSV from /settings → Data export, or request a full deletion that triggers a 30-day grace period before we tombstone everything.

Question 22

Is the site secure? What about HTTPS and patient data?

Accepted Answer

Every site is HTTPS-only with auto-renewing SSL certificates. Patient PHI fields are encrypted at the database column level. We run continuous security scans, third-party penetration tests annually, and 2FA is mandatory for super-admin staff. Cyber-insurance covers data-breach incident response.

Question 23

How do you handle backups?

Accepted Answer

Daily encrypted backups with a 30-day retention window. Backup restores are tested quarterly by our team. If you ever need to roll back accidental data loss, support can restore from the most recent backup within hours.

Question 24

I already have a website and patient data. Can you migrate them?

Accepted Answer

Yes — the Managed plan includes one-time migration. We import your doctor list, services, branches, blog posts, and patient records (if you can provide them as CSV/Excel). For Starter and Pro, our concierge team can migrate at an hourly rate; contact support for a quote.

Question 25

What if I am not technical? Can you set up everything for me?

Accepted Answer

That is exactly what the Managed plan is for. After signup, our concierge team calls you, gathers your branding, doctor info, services, branches, and policies, and builds your site end-to-end. We also do monthly content updates so your site stays fresh without you lifting a finger.

Question 26

Does it integrate with Google Analytics, Meta Pixel, TikTok Pixel?

Accepted Answer

Yes — paste your tracking IDs in /settings → Marketing scripts. We support Google Analytics 4, Google Tag Manager, Meta Pixel, TikTok Pixel, Snapchat Pixel, and any custom <script> snippet. The scripts only load on your storefront, never on the admin or other tenants' sites.

Question 27

How do I get support?

Accepted Answer

Email and the in-app chat are the primary channels — typical response within a few business hours. Pro and Managed get priority email and a dedicated WhatsApp line. For emergencies (site offline, payment processing failure), we have a 24/7 on-call rotation.

Question 28

Can my staff use the admin too? How do permissions work?

Accepted Answer

Yes — invite as many staff as you need from /users. Each gets a role (Owner, Manager, Receptionist, Marketing) with scoped permissions. A receptionist sees appointments and patients but not billing or staff management; a manager sees everything except platform-level settings.

Frequently asked

Still have a question?